Services

Support across every part of Care Home governance

28 services in seven areas, from our Care Plan and Risk Assessment Review to trend analysis, manager support and CQC readiness. Only the Care Plan Review has a fixed special offer price; every other service is quoted to suit your service.

Care Plan Review: £199 Trend Analysis

[Adam to confirm: which services to show initially. The catalogue marks services 19 to 28 as later or not a current priority.]

Area 01

Care Plan and Risk Assessment Review

An independent, triangulated review of resident care plans and risk assessments, available at a special offer price.

Special offer

Care Plan and Risk Assessment Review

What HCS will do

Triangulate care plans with falls, moving and handling, choking, MUST, Waterlow, MCA, best interest, DoLS and medication support records
Check behaviour support plans, wound records, daily notes and professional communication within the agreed scope
Explain what is wrong, what needs correcting and which related records should also be reviewed
Recommend where person centred detail could be stronger
Optional management action plan with clear accountability and management verification

The provider remains responsible for reviewing, approving and implementing any changes. We will never claim a review makes care plans “CQC compliant”.

£199 for up to 10 resident files

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Example report format

Area	Discrepancy identified	What needs to be corrected
Moving and handling	The care plan describes one staff member for transfers, while the risk assessment states two.	Confirm the current assessed need and update both records so they match.
Care plan wording	A section contains another resident’s name, copied from a template.	Remove the copied text and rewrite the section for this resident.

Illustrative example of the format only. These are not real findings.

Optional management action plan

Field
Finding or concern identified
Action required
Manager accountable
Person responsible
Target date
Evidence of completion
Management verification

Turnaround time: [Adam to confirm: typical turnaround for a review] Documents are handled securely and confidentially, used only for the agreed review, and retention and deletion are agreed before work begins.

Area 02

Governance, Audit and Trend Analysis

Help to see what your data and audits are telling you, and to close the governance loop.

Governance and Audit

Care Home Trend Analysis and Governance Intelligence

Turning Care Home data into management intelligence.

What HCS will do

Analyse falls, call bells, infection, medication incidents, pressure damage and wounds, and weight and nutrition data
Include safeguarding, complaints, behaviour and distress, hospital transfers and accidents and incidents
Identify patterns, themes and emerging risks across an agreed analysis period
Turn findings into clear management information with recommended actions

Analysis is based on the data you provide. Clinical decisions remain with qualified professionals.

Rates agreed individuallyRequest a quote

Governance and Audit

Governance and Management Oversight Review

What HCS will do

Review audit schedules, trackers and action plans
Check that actions are completed, verified and learnt from, closing the governance loop
Look at how management oversight is evidenced
Practical recommendations linked to Regulation 17 (Good governance)

Rates agreed individuallyRequest a quote

Governance and Audit

Targeted Care Home Audit

What HCS will do

A focused audit of one area you choose, such as care plans, medication, falls, IPC or daily notes
Clear findings and practical, prioritised actions
Suggestions for evidencing management oversight of the improvements

Rates agreed individuallyRequest a quote

Governance and Audit

Medication Governance and MAR/eMAR Review

What HCS will do

Review MAR or eMAR records for omissions, gaps, late administration and refusals
Check PRN guidance, controlled drug records, stock checks and medication audits
Look at medication competency and how errors are followed up
Actions to strengthen medication governance

Clinical prescribing and clinical decisions stay with qualified professionals.

Rates agreed individuallyRequest a quote

Governance and Audit

Environmental, Property and Health and Safety Governance Review

What HCS will do

Review fire, water safety, maintenance and equipment records
Check servicing and safety records such as LOLER, hoists, bed rails and window restrictors
Look at walkarounds, environmental checks, COSHH and IPC audits
An action plan showing how risks are monitored and evidenced

Specialist inspections and assessments, such as fire risk assessments, gas, electrical and legionella, stay with qualified specialists.

Rates agreed individuallyRequest a quote

Governance and Audit

Provider Visit and Independent Management Assurance Review

What HCS will do

An independent review of key quality, safety and governance areas for the provider
Assurance on how well management oversight is working
A written summary of findings and actions

Rates agreed individuallyRequest a quote

Governance and Audit

Policy and Procedure Review

What HCS will do

Review policies for clarity, accuracy and practical use
Check that policies reflect how your service actually works
Highlight outdated content that needs updating

This is not legal advice.

Rates agreed individuallyRequest a quote

Area 03

Manager Support

Practical, confidential support for Registered Managers and management teams.

Manager Support

Registered Manager and Management Support Sessions

What HCS will do

One to one sessions for Registered Managers and management teams
A short pre-session summary so the time is focused
Work through governance, documentation, incidents or inspection preparation
Leave every session with clear, agreed actions

Support does not replace the provider’s responsibility or professional judgement.

Rates agreed individuallyRequest a quote

Manager Support

Monthly Governance Support Retainer

What HCS will do

Regular governance support each month, with an agreed scope
Consistent, independent input across audits, data and management oversight
Flexible support as priorities change

Rates agreed individuallyRequest a quote

Area 04

CQC Readiness and Registration Support

Help to prepare for inspection and registration with confidence, without overpromising.

CQC Readiness

CQC Readiness Review and Mock Inspection

What HCS will do

A structured mock inspection informed by the CQC Single Assessment Framework
Review records, evidence, environment and governance
A written report of strengths, gaps and actions

We do not guarantee any CQC outcome or rating.

Rates agreed individuallyRequest a quote

CQC Readiness

CQC Quality Statement and Evidence Mapping Review

What HCS will do

Map your evidence against the CQC quality statements
Identify where evidence is weak or missing
Suggest practical sources of evidence you already have

We do not guarantee any CQC outcome or rating.

Rates agreed individuallyRequest a quote

CQC Readiness

CQC Interview Preparation

What HCS will do

Prepare for conversations and interviews with CQC
Practise likely questions and receive honest feedback
Help to explain clearly how you know your service is safe and well led

We do not guarantee any CQC outcome or rating.

Rates agreed individuallyRequest a quote

CQC Readiness

CQC Registration Support

What HCS will do

Limited or full support options
Help organising the information and evidence needed for an application
Preparation support for the registration process

CQC alone decides whether to grant registration.

Rates agreed individuallyRequest a quote

Area 05

Incident, Safeguarding and Root Cause Analysis

Clear, honest and compassionate support when things go wrong, focused on learning.

Incidents and Safeguarding

Root Cause Analysis and Serious Incident Review

What HCS will do

A structured investigation with a clear chronology
Separate the immediate cause, contributory factors and root cause
Look at systems and oversight rather than blaming individuals
Lessons learnt, recommendations and an action plan

Rates agreed individuallyRequest a quote

Incidents and Safeguarding

Safeguarding Documentation and Response Support

What HCS will do

Structure responses with headings that match each enquiry
Build a factual chronology and acknowledge evidenced mistakes
Explain the actions taken to reduce risk and prevent recurrence

Safeguarding decisions and referrals remain with the provider and the relevant authorities.

Rates agreed individuallyRequest a quote

Incidents and Safeguarding

Complaints Investigation and Response Support

What HCS will do

Break complaints down into individual issues
Plan the investigation and evidence for each issue
Draft clear, compassionate and evidence based responses
Identify wider learning for the service

The provider approves and sends the final response.

Rates agreed individuallyRequest a quote

Incidents and Safeguarding

Duty of Candour Support

What HCS will do

Open, honest and compassionate Duty of Candour correspondence
A meaningful apology, factual account, findings and actions
An offer to meet and a named lead contact

The provider remains responsible for meeting the Duty of Candour.

Rates agreed individuallyRequest a quote

Incidents and Safeguarding

Lessons Learnt and Shared Learning

What HCS will do

Set out what happened, what was learnt and how learning was shared
Create Lessons Learnt summaries for teams, handovers and meetings
Actions that prevent recurrence without blaming one person

Rates agreed individuallyRequest a quote

Area 06

Workforce, Supervision and Champion Support

Support to evidence safe recruitment, a competent workforce and effective champion roles.

Workforce

Staff File and Safe Recruitment Review

What HCS will do

Check application, interview, references, ID, right to work and DBS records
Review employment gaps, induction, training and competency evidence
Check supervisions, appraisals and professional registration where relevant
A clear list of gaps and actions

Recruitment decisions remain with the provider.

Rates agreed individuallyRequest a quote

Workforce

Supervision and Staff Development

What HCS will do

Sessions on meaningful, role specific supervisions
Support with structure, objectives, feedback and follow up
A digital supervision pack is planned for the future

Rates agreed individuallyRequest a quote

Workforce

Training Compliance and Competency Review

What HCS will do

Review your training matrix and compliance levels
Check that competency assessments are in place and up to date
Highlight gaps and priorities

Rates agreed individuallyRequest a quote

Workforce

Training Needs Analysis

What HCS will do

Identify training needs across roles and teams
Link needs to audits, incidents and resident needs
A prioritised training plan

Rates agreed individuallyRequest a quote

Workforce

Care Home Champion Documentation and Governance

What HCS will do

Champion role descriptions and objectives
A meeting schedule and agenda
A tracker for objectives, actions, evidence, outcomes and manager verification
An annual review of each champion role

Rates agreed individuallyRequest a quote

Area 07

Programmes and Training

Structured, longer term support and training for managers and leadership teams.

Programmes and Training

Post Inspection Improvement Programme

What HCS will do

Monthly support after an inspection
Turn inspection findings into a clear improvement plan
Track progress and evidence improvement over time

We do not guarantee any CQC outcome or rating.

Rates agreed individuallyRequest a quote

Programmes and Training

New Registered Manager 90 Day Support Programme

What HCS will do

Monthly support through a new manager’s first 90 days
Help to set up governance systems, priorities and oversight
Regular check ins and clear actions

Rates agreed individuallyRequest a quote

Programmes and Training

90 Day Governance Recovery Programme

What HCS will do

An intensive 90 day programme to rebuild governance systems
Audits, trackers, action plans and management oversight
Regular progress reviews

We do not guarantee any CQC outcome or rating.

Rates agreed individuallyRequest a quote

Programmes and Training

Governance and Leadership Training

What HCS will do

Online group sessions, or half day and full day training on site
Governance, oversight, auditing and action planning
Practical for managers and senior teams

Rates agreed individuallyRequest a quote

Confidentiality and data protection

Documents are handled securely and confidentially, and used only for the agreed purpose. We request only the information needed, and agree retention and deletion with you before work begins.

Provider responsibility

Hamilton Care Solutions is not a registered care provider, registered manager or legal adviser. We identify gaps and provide recommendations. The provider remains responsible for reviewing, approving and implementing them, and for professional or clinical advice where required.

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